IT Analyst / Help Desk – Kingsville, ON

IT Analyst / Help Desk – Kingsville, ON

Job ID: 73308
Kingsville, ON
  • Direct Hire
  • Posted 1 month ago
  • Wage: $49,000 - 59,000/year depending on experience
  • Position specifics: Direct hire position position with a reputable company in a rapidly growing industry. Full details to be provided during the interview process. Please apply in confidence to

Job Description

The Help Desk / IT Analyst is responsible for analyzing system solutions and developing improvements across multiple business units with a focus on analyzing day-to-day business operations and generating actionable plans to implement systems and drive growth. Also ensure the stable operation of the network, data center, services and security – which includes planning, installing, configuring and supporting and optimizing computing hardware and software.

Responsibilities to include, but not limited to:

  • Determining operational objectives by analyzing business functions, gathering information and evaluating business requirements
  • Deploying, maintaining and troubleshooting core business applications, including applications servers
  • Developing, analyzing, prioritizing and organizing requirement specifications, data mapping, diagrams and flowcharts for developer and testers to follow
  • Translating highly technical specifications into clear non-technical requirements
  • Monitoring systems status and reporting any progress, issues or changes
  • Evaluating company performance by conducting regular tests and analysis
  • Establishing and enforcing Help Desk service level agreements in consultation with end users to establish problem resolution expectations and timeframes
  • Analyzing performance of Help Desk activities and documented resolutions, identifying problem areas, and devising and delivering solutions to enhance quality of service and to prevent future problems
  • Conducting research on emerging products, services, protocols and standards in support of help desk technology procurement and development efforts
  • Liaise with vendors for the procurement of new systems technologies, overseeing installation and resolve adaptation issues
  • Designing and enforce request handling and escalation policies and procedures
  • Coordinating and/or performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications
  • Coordinating and performing new user provisioning including system, connectivity and applications access
  • Functions as a primary point of contract, as part of the client solutions group, for end user problems and enters event details in helpdesk system
  • Participating in root cause analysis and postmortem assessments
  • Supporting processes and activities related to Information Technology General Controls
  • Training users in the proper use of hardware and software
  • Writing and curating knowledge base entries for supported systems and services
  • Other duties as assigned


  • Degree/Diploma in Computer Science, Information Technology or related field
  • Minimum three (3) years' Analyst / Help Desk experience
  • A+ certification
  • MCP or MCSE certification preferred
  • Experienced installing, configuring, documenting, testing, training and implementing new applications
  • Experience with ERP systems
  • Proven ability to assess business needs and translate them into relevant solutions


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